This study aims to evaluate the effectiveness of the ‘Effective Written Communication Training’ provided among UP Manila administrative employees following Kirkpatrick’s training evaluation model. This study specifically examines the reaction of the employees to the training program (Level 1), changes in the level of learning (Level 2), and transfer of training in the workplace or behavioral changes (Level 3). The study used a cross-sectional design and data were collected through survey questionnaires, pretest and posttest. A training evaluation survey was given to participants for Level 1 evaluation, pretest and posttest for Level 2 evaluation, and training effectiveness survey was given to the participants and their immediate supervisor five months after the end of the training for Level 3 evaluation. Level 1 results showed that participants’ overall reaction to the training was Excellent in terms of training design, facilitation, resource speaker/facilitator, and overall experience. For Level 2 evaluation, results showed that there was a significant change (t(15)=11.32, ρ<0.05) in participants’ learning about written communication, as shown in the difference between the pretest (M=16.56, SD=3.01) and posttest scores (M=20.25, SD=2.49). Results of the Level 3 evaluation showed that written communication competencies had been applied to the workplace. Employees confidently compose written correspondences, construct formal and official letters, and relay queries using a more appropriate choice of words, which participants’ supervisors also observed. Overall, the training program was found to be effective in improving participants’ written communication skills following Kirkpatrick’s training evaluation model.

Authors:
Jeah May Badeo, University of the Philippines Manila, Philippines
Janelle Gabion, University of the Philippines Manila, Philippines
Arlene Samaniego, University of the Philippines Manila, Philippines
Richard Javier, University of the Philippines Manila, Philippines
Jorel Manalo, University of the Philippines Manila, Philippines
Jonathan Guevarra, University of the Philippines Manila, Philippines

About the Presenter(s)
Ma. Janelle D.A Gabion, Human Resource Management Officer under the Training and Research Section of University of the Philippines Manila. Research interests include Professional Training, Development & Concerns in Public Higher Education Institution

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